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handbook:cti:pages_cti

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CTI startpage

Start page

All CTI have the same layout: On top you see the title bar with the Askozia logo. The central part is used for all types of user information, depending on the page you are on. The start page either displays the name and number of the user or the current time. The central part also displays the call bar, which is used to initiate a call back for missed calls, to un-park calls after sending them to a a parking slot and return to an active call. Below you find the dial bar. It allows the user to directly enter and dial numbers. Alternatively, numbers can be copy-pasted from the clipboard. At the very bottom of the interface, you find four buttons. From left to right they have the following functions:

Стартовая страница
Контакты
Последние вызовы
Настройки

CTI phone book

Phonebook

Чтобы позвонить, просто кликните по контакту.

Контакты телефонной книги CTI - это контакты телефонной книги Askozia и те контакты, которые вы добавите сами. Форма контактов CTI содержит мханизм быстрого доступа, а так же вы можете добавить новые контакты, присвоить им фотограции с помощью кнопки Add. Все избранные контакты будут находится в верхней части списка, остальные расположены в алфавитном порядке. С помощью индикации около контактов вы сможете знать свободен пользователь, занят или недоступен.

Contact editor

Contact editor

Любые изменения, которые вы вносите в контактах CTI, не отражаются в единой записной книге Askozia.

Нажмите на + и добавьте к контакту ихображение(размер меньше 1мб, формат JPG или PNG).

Avatar Editor Так же вы можете изменить Имя контакта, Номер, добавить в Избранное или Удалить контакт.

Recent Calls

Recent calls To find calls in the overview, use the search bar on top of the page. In the central part of the page all recent calls are listed. The calls are listed for one day, before they disappear.

:incoming calls
:outgoing calls
:missed calls

Configuration

Configuration All options the CTI user can change can be found here. Transfers: Transfers can be attended or blind. CRM integration: The CTI can open an action URL every time a call comes in. This is supported by many third party CRM systems. Miscellaneous: Changes of the layout of the start page from clock to user name and vice versa. Logout: Signs out the CTI and sets back the phone/CTI connection.

Active call

Active call This page opens automatically whenever a call is started or comes in. If the caller ID of the caller is known, name and contact picture (if configured) are displayed. Furthermore, the page contains six buttons: Send email Opens the email client (if configured) on the local computer/device. Name, phone number and time are automatically included. Answer call Answers incoming calls and switches to End Call during an active call.

Please note that intercom needs to be activated on your phone to have this feature working.

Accounts -> Phones Transfers Initiates a transfer. The transfer mode (blind or attended) is configured in configurations. CRM Opens a web based CRM, if configured in configurations. Mute Mutes the microphone. Park Sends the call to a park position. By clicking on «unpark» in the call bar the call can be retrieved.

Transferred

Transfer This page opens after a blind transfer. It shows the transfer target extension.

Consulting

Consulting This page opens during an attended transfer, while consulting the target extension.

To get more information about how to install and activate the CTI, please read here.

handbook/cti/pages_cti.1397719769.txt.gz · Последние изменения: 2014/04/17 07:29 — amzh